Terms of Service

Last updated: 2026-05-13

These Terms of Service (the “Terms”) govern your use of the Veylan mobile application (the “App”) provided by Veylan (“we”, “us”, “our”). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 16 years old to use the App. If you are under the age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf.

The App is sold and operated in compliance with the laws of England & Wales and is intended for users in regions where the App is listed on the Apple App Store.

2. Your Account

You are responsible for:

• Providing accurate registration information (email, profile data)
• Keeping your account credentials confidential
• All activity that occurs under your account
• Notifying us promptly of any unauthorised access at security@veylan.app

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security or legal risk to us or other users.

3. Subscriptions, Billing, and Trials

3.1 Plans

Prices in other currencies are set by Apple per its App Store pricing tiers and may differ from a direct GBP conversion.

3.2 Apple In-App Purchase

All subscriptions are sold and billed through Apple’s In-App Purchase system. Payment is charged to your Apple ID at the end of any free trial period and at the start of each renewal period.

3.3 Auto-Renewal

Subscriptions automatically renew at the price and cadence stated above unless you cancel at least 24 hours before the end of the current period. Your Apple ID will be charged for the next period within 24 hours of the renewal date.

3.4 Cancellation

You can cancel a subscription at any time via: Settings → [your name] → Subscriptions → Veylan → Cancel Subscription on your iOS device.

Cancellation takes effect at the end of the current billing period. You retain access to the subscribed features until that date. Trial cancellations also follow this rule — cancel at least 24 hours before the trial ends to avoid being charged for the first paid period.

3.5 Refunds

Refund requests are handled by Apple under its App Store refund policy. We do not have the ability to process refunds directly. Refund requests can be submitted at reportaproblem.apple.com.

3.6 Price Changes

We may change subscription prices from time to time. Apple will notify you of any price increase and require your consent before the new price takes effect on your next renewal.

4. Medical Disclaimer — Important

Veylan is not a medical device, and the App does not provide medical advice, diagnosis, or treatment.

The recovery scores, fatigue classifications, training recommendations, nutrition recommendations, and AI-generated coaching content provided by the App are general fitness and wellness information based on biometric signals and self-reported data. They are not a substitute for advice from a qualified healthcare professional.

You should:

• Consult a qualified healthcare professional before starting, modifying, or stopping any exercise programme or nutrition plan, particularly if you have any cardiovascular, metabolic, musculoskeletal, or mental health condition, are pregnant, or are recovering from injury or surgery
• Stop exercising and seek medical attention if you experience chest pain, dizziness, shortness of breath, or any other symptom that concerns you
• Not rely on the App for emergency or urgent medical decisions

You use the App and its recommendations at your own risk. We are not liable for outcomes arising from your reliance on the App’s recommendations.

5. Apple HealthKit and Biometric Data

Use of HealthKit data is governed by our Privacy Policy and by Apple’s HealthKit guidelines. In short:

• We read HealthKit data only with your explicit permission
• HealthKit data is used solely to provide the App’s recovery scoring and coaching features
• HealthKit data is never sold, shared, or used for advertising

You can revoke HealthKit permission at any time via iOS Settings → Privacy & Security → Health.

6. Intellectual Property

6.1 Our Content

The App, including its software, design, algorithms, copy, branding, logos, and coaching content templates, is owned by us and is protected by copyright, trade mark, and other intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes, subject to these Terms.

6.2 Your Content

You retain ownership of the content you submit to the App, including workout logs, food entries, body measurements, daily check-ins, and AI Coach messages (“Your Content”).

By submitting Your Content, you grant us a worldwide, royalty-free licence to store, process, and use Your Content solely to provide the App’s features to you. We do not use Your Content to train third-party AI models, and we do not share Your Content for advertising or marketing.

6.3 Feedback

If you send us feedback or suggestions, you grant us an unrestricted right to use that feedback to improve the App, without obligation or compensation to you.

7. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the App
• Scrape, crawl, or use automated tools to access the App or its API
• Use the App to harass, threaten, defame, or harm others
• Submit content that is unlawful, infringing, or that you do not have the right to submit
• Attempt to circumvent the App’s subscription gating or entitlement system
• Use the AI Coach to generate, request, or distribute content that violates applicable law or Apple’s App Store guidelines
• Resell, rent, or sublicense access to the App or its features

Violations may result in suspension or termination of your account without refund.

8. Third-Party Services

The App relies on third-party services listed in our Privacy Policy §4. Your use of those services through the App is also subject to their own terms. We are not responsible for the availability, content, or practices of third-party services.

9. Disclaimers

The App is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that:

• The App will be uninterrupted, secure, or error-free
• Biometric calculations, AI-generated content, or training recommendations will be accurate or suitable for your situation
• Defects in the App will be corrected within any specific timeframe

To the maximum extent permitted by law, your statutory consumer rights (including under the UK Consumer Rights Act 2015) are not affected by this section.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the App.

Our total aggregate liability arising out of or in connection with these Terms or the App, regardless of the cause of action, shall not exceed the greater of:

• (a) the total amount you paid us in subscription fees in the 12 months preceding the event giving rise to the claim; or
• (b) £100.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

11. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your misuse of the App
• Your violation of any third-party right, including intellectual property or privacy rights

12. Termination

12.1 By You

You may stop using the App at any time. To delete your account and all associated data, use Profile → Settings → Delete Account in the App. Account deletion is permanent — see Privacy Policy §6 for retention details.

12.2 By Us

We may suspend or terminate your access if:

• You materially breach these Terms
• We are required to do so by law or regulation
• We discontinue the App or any of its features

If we terminate your account without cause and you have an active paid subscription, we will refund the unused portion of your current billing period (pro-rated). We will not refund free trial periods.

13. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you at least 30 days’ notice via in-App notification or email. Continued use of the App after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the App and cancel your subscription before the effective date.

The “Last updated” date at the top of these Terms reflects the most recent revision.

14. Governing Law and Disputes

These Terms are governed by the laws of England & Wales. Any dispute arising out of or in connection with these Terms or the App shall be subject to the exclusive jurisdiction of the courts of England & Wales, save that nothing in this clause prevents you from bringing a claim in the courts of the country where you reside if you are a consumer with a statutory right to do so.

If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact

For questions about these Terms:

Email: support@veylan.app
Privacy questions: privacy@veylan.app
Address: [Your registered business address]

These Terms are provided in English. Translations, if any, are for convenience only; the English version controls. These Terms comply with the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and Apple’s App Store Review Guidelines.